Frequently Asked Questions

If you have any questions or concerns not covered below, please contact us.

Meals

Why are your meals better than a pouch or jar?

Pouches and jars are a quick and easy solution for when you’re out and about with no access to a microwave. Logan’s Plate meals are not a replacement, but a fresh, homemade alternative. You can see, smell and taste all of the ingredients, unlike with the mush that comes out of a pouch.

They’re very expensive, why?

All of the ingredients are fresh and where possible organic. This increases the cost of the meal to make. We’re also a small business making smaller amounts, so we don’t benefit from wholesale discounts.

I’ve had all the meals, are there more options?

We will be launching new meals regularly so keep checking. If there’s a particular meal you’d like us to make for you, let us know and we’ll see what we can do.

Where do you get the ingredients from, are they all organic?

Our ingredients come from a variety of organic stockists: Choice Organics, Planet Organic, Tesco, French’s Farm, Hawkins and Sons and Waitrose. Currently all of our ingredients are organic except for our Salmon – which is sustainably sourced. If for any reason we have been unable to source organic ingredients we will inform you before your delivery day.

Do you cater for dietary requirements?

All allergy information is available within the ingredients list of each meal. Some meals contain allergens and some are allergen free.

Ordering

Can I change my delivery address?

Yes, as long as it is before 12 noon on your delivery day, and within our delivery radius. You will need to do this by phone by calling 0203 0028 486

How do I order?

Order online via the Order/Our Food link found on our website.

Do I have to sign up to weekly deliveries?

We do not enforce a subscription. Order as often as you like. There is a minimum order though, this is explained in the checkout area. If you do want to set up regular deliveries we can arrange that for you.

Can I cancel my order?

You can cancel or postpone your order by 12 noon the day before your confirmed delivery day. You may be a charged for cancellation, but you can postpone for free.

When is the order cut off for Tuesday deliveries?

Order by Friday 9:30am for delivery on Tuesday.

Delivery

When will my delivery arrive?

As all meals are prepared and delivered by hand on the same day, delivery times vary each week. We will always contact you with an approximate delivery window. You should receive a message from us by 3pm, but please be patient.

Can I choose a preferred delivery day?

Unfortunately not. To guarantee ultimate freshness we cook the meals within 24hrs of the ingredients being delivered or collected.

What if I’m not in?

We’ll leave your box on your doorstep or in a safe place on your property. Our boxes keep the meals cool for up to 8hrs.

How do the meals arrive? What packaging is used?

We deliver the meals in a cardboard box with Woolcool insulation and sorba-freeze cool blocks. Using Woolcool is much more environmentally friendly than other leading insulators. The boxes keep the meals cool for up to 8hrs, if you’re not in they will keep on your doorstep until you get homw.

Where do you deliver?

We currently deliver to these postcodes (delivery charge may apply):

IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, RM14, RM15, RM16, RM17, RM18, RM19, RM20, CM0, CM1, CM2, CM3, CM4, CM5, CM6, CM7, CM77, CM8, CM9, CM11, CM12, CM13, CM14, CM15, CM16, CM17, CM18, CM19, CM20, CM23, CM24, CM99, CO1, CO2, CO3, CO5, CO6, CO7, CO8, CO9, CO10, CO11, CO12,CO13, CO14, CO15, CO16, CO17, CB10, SS0, SS1, SS2, SS3, SS4, SS5, SS6, SS7, SS8, SS9,SS11, SS12, SS13, SS14, SS15, SS16, SS17. 

If your postcode isn’t on the list but you’re close, drop us a line and we’ll see what we can do.

Is there a delivery charge?

No charge for delivery in our core area, if you are in our extended delivery area there could be a £6.95 charge. There is a minimum order (you can see what the minimum is in the shopping basket).